Support

Support

 
Scanditron is proud of the support we offer our customers. We have a large expert team of support engineers, trained in a number of machines and with many years' experience of equipment for electronic production. Our engineers are based in the Nordic and Baltic countries and Poland to be able to offer our customers fast and reliable local support.

 
  


  We offer our customers technical support such as
  installation, preventive and emergency service,
  program writing, process support, process audits
  and application assistance.

  Process support can take place either at the
  customer site or in our well-equipped Technology
  Centre in Uppsala with modern production
  equipment.
 




For all support issues please contact service@scanditron.com or fill in the form on the right.  You will then get a case number and a fast response.

Support contracts

A support contract with Scanditron offers you preventive annual service on your production equipment, faster response times for our service engineers on breakdown and discount on spare parts.

In this way you will get shorter production stops and better control of your annual service costs. Contact us on service@scanditron.com or fill in the form to the right to find out more.

Process support and process audits

Process support

In addition to technical support for our equipment we also offer our customers process support. Our engineers have built up a large knowledge base over the years and have helped many customers with new applications and optimising of their processes.  

Process audits

We are pleased to carry out process audits at our customers where we go through the whole SMD process from screen printing, through component placement to reflow. We check each process methodically - machine condition, material, parameters, etc and write a report which shows where the weaknesses are and what should be done to rectify them in order to optimise the process.

 

Machine training

We offer operator, maintenance and programming training on the following equipment either at the customer site or in our Technology Centre in Uppsala: 

- Koh Young SPI and AOI
- EKRA screen printers
- Fuji pick-and-place machines
- Dage X-ray systems
- Rehm reflow ovens och condensation soldering machines
   
 
 

support